Knowledge Club 2014 Hosts the Former Vice President of Operations for WALT DISNEY WORLD RESORT
Out of faith that superior leadership and exceptional customer service are the main pillars that support and differentiate any organization, Vigor Events organized – in cooperation with ALGAS Events and Global Innovation Company – “You Can Create Disney Magic Too”: a one day seminar with Lee Cockerell – former Vice President of Operations for WALT DISNEY WORLD RESORT on Sunday May 18th in Hilton Hotel and Resort, Mangaf.
The spark of creativity, the formula for growth, and the secrets to success being the hallmarks of the Disney organization; Lee Cockerell shared Lessons in Leadership, Management, and Customer Service, the secrets through which Disney became one of the top ranked places when it comes to customer service.
With proven Disney strategies, the seminar focused on the methodology of creating magical customer service through the highly practical Leadership Strategies. The seminar basically underlined the Ten Common Sense Leadership Strategies that make Disney the best service brand in the world.
Lee Cockerell shared best practices and real life examples and techniques that create a culture and environment of excellence. He highlighted how we can build an organization that provides world class customer service with outstanding leaders: The kind that inspire employees, delight customers, and achieve extraordinary business results.
The seminar was the first of the Knowledge Club 2014 series of events which is sponsored by Zain Telecommunication Company as the lead sponsor. Event sponsors also included Warba Insurance, Qulaitynet, KAICO, Gold’s Gym and with the media support of the International Advertising Association Kuwait Chapter.