Service Excellence Conference

Knowledge Club™ 2019 presented a dedicated platform for leaders through Customer Service and Customer Centricity to gain “customers for life”

Vigor Events concluded the Knowledge Club™ 2019 with a 1-day Conference titled “Service Excellence Conference (SEC)” on the 4th of December, 2019 in Messilah Ballroom Jumeirah Hotel, Kuwait.

The Service Excellence Conference 2019; the 1st edition of the dedicated platform in Kuwait for Customer Service and Customer Centricity to gain “customers for life” and achieve the much-coveted competitive edge through keynote speeches, discussion panels, and workshops.

The Service Excellence Conference demonstrated the meaning of value, what it was that customers actually valued and what organizations can do to ensure it, perhaps uniquely, can deliver it.

Service Excellence Conference is the Application of tools and techniques that helped Leaders and Top-level managers enable dramatic increase in customer service, leading to customer retention and increased revenues.

The highly practical conference was designed to help attendees know how to spark innovative thinking-in yourself and others, the 6 ingredients of ‘Customer Delight’ and making them work for you, how self-awareness allows leaders to better influence and inspire others, how to create Customer Delight – How does your business measure up? Is your business profitable or not and many more objectives that were discussed.

The Service Excellence Conference presented the best-selling authors, International keynote speakers, and sought-after trainers on the subjects from around the globe such as Jeff Tobe, M.Ed., CSP Bestselling Author. Insider Magazine dubbed him “The Guru of Customer Experience, Nadia Therrien Founder of Lussona. Customer Experience Influencer – Storyteller, Andy Hanselman Over 27 years’ Experience Researching and Speaking about Business Improvement, Nienke Bloem CCXP MBA Customer Experience& Customer Centricity Guru, And Tema Frank Bestselling Author. Customer Experience Strategy Expert.

A great panel discussion about “WINNING with a cultural of Service Excellence” took place in the conference with, Jeff Tobe and Faten Abu-Ghazaleh as the Moderators. Andy Hanselman, Nienke Bloem, Nadia Therrien in addition to Tema Frank as the Panelists. They discussed how to be effective in today’s marketplace regionally and internationally.


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