Out of its belief in the essentiality of the quality of customer service for any successful business, Vigor Events & ALGAS Events organized a one-day seminar in Kuwait on the 10th of November 2013 for Doug Lipp, formerly the head of training at Disney’s Corporate Headquarters.
With 30 years of experience, Doug Lipp introduced the attendees to the “Magic” of exceptional customer service the way Disney did it for so many years reaching up to be one of the highest ranked organizations for their quality of customer service.
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Doug’s leadership experience at the Walt Disney University provided the backdrop for fascinating stories, unique insights and invaluable lessons. Throughout the one-day seminar, he highlighted the skills, attitudes and behaviors which contribute to exceptional performance to build, win, and keep market share. He emphasized the fact that the legendary service is a delicate balance that attends to both the art and science needs of employees and customers and explained that even though market leaders realize this; the best and the brightest make mistakes.
An internationally acclaimed expert on customer service, leadership, change management and global competitiveness, Doug has inspired and challenged hundreds of thousands of audiences in his career as a keynote speaker, business consultant and author. His thought‐provoking messages, combined with his high energy and entertaining style are contagious, motivating audiences around the world to maximize both personal and professional success.
Doug is the author of numerous articles and seven books on leadership, customer service and international business, including his two most popular: “The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee Base.” With a foreword by renowned business leader Peter Ueberroth, former head of the US Olympic Committee and Ken Blanchard of One Minute Manager fame, “The Changing Face” addresses how businesses can thrive in this era of cultural diversity and global competitiveness. Doug’s other most popular title is “Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service” which focuses on a balanced approach to service, leadership and teamwork.
For his outstandingly engaging delivery, Macdonald’s COO once stated that having Doug as a keynote speaker “got our entire team excited about what’s possible when an organization focuses on providing an outstanding experience to its guests.” Mercedes-Benz’s COO also described Doug as “a master story teller! … His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged! A great speaker!”
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This seminar was a part of The Knowledge Club™ series of valuable and unique seminars that will be organized in Kuwait by Vigor & ALGAS Events, The Knowledge Club™ is a unique and exceptional opportunity for companies and organizations to bridge between marketing and HR, brand and culture, inside and outside in order to better promote the company brand. The Knowledge Club™ is sponsored by Future Kid Entertainment Company, Hadi Clinic, KLSC, Markaz, Qualitynet, Ahli United bank, Future Tech and IAA-Kuwait.