The Human Behavior in Security Management

TOPIC 1
Nonverbal Behaviour in Human Interactions

• Mike served as a senior consultant to the FBI’s Behavioural Analysis Program at FBI Headquarters in Washington DC, advising the FBI’s Foreign Counterintelligence and National Security Unit.
• As Training Coordinator, he was responsible for the training of select Canadian and International law enforcement leaders at the FBI National Academy.
• Mike was a member of the Crisis Negotiating Team and a certified FBI Polygraph Examiner. As a professional speaker, Mike has a compelling style.
• He draws from hundreds of interviews and nearly 30 years of real, in-the-trenches, spy and behavioural assessment work throughout his career as a Special Agent of the Federal Bureau of Investigation.
• He has conducted and supervised both national security and criminal investigations and has testified in several high profile cases.
• As a member of the FBI’s Special Operations Group, Mike coordinated the evidence recovery as well as the surveillance needs of the New York City Division in the aftermath of the 1993 World Trade Centre bombing.
• He has been the recipient of numerous awards and honours during his distinguished service to the United States and the Department of Justice.

PROGRAM OUTLINES

Characteristics of Deceptive Behaviour

• Do actions really speak louder than words?
• Nonverbal vs Verbal cues

The Limbic Brain

• Non-verbals of the face
• Non-verbals of the shoulders
• Non-verbals of the chest and hips
• Non-verbals of the arms and hands
• Non-verbals of the legs and feet

Micro expressions

• Behaviour provoking questions used by polygraph examiners
• Verbal and Nonverbal behaviour during conflict resolutions and hostage negotiations

Cultural differences in nonverbal communications

How, (not why) different peoples around the world behave in different ways

TOPIC 2
CCTV Behavioural Recogntion and Incident Detection

• Craig Donald is an industrial psychologist who has specialised in human factors and security applications, including CCTV and x-ray operations.
• He is an Adjunct Associate Professor at Edith Cowan University in Australia.
• He has trained police and town centre surveillance in various countries, works with the major precious mineral companies worldwide, and has trained CCTV surveillance in sectors such as aviation, shopping centres, banking, casinos, and manufacturing.
• He has worked and trained in countries such as the UK, Canada, Dubai, Singapore, Australia, Poland, and Southern and East Africa.
• He has published widely in academic and industry publications, presented in conferences in a number of countries, and consults in human factor issues in security.

PROGRAM OUTLINES

• Crime dynamics and how they produce behavioural indicators we can use for detection.
• The crime triangle, the implications for body language, and crime signatures.
• Observation skills and the impact on CCTV recognition and detection.
• Situational awareness, the phases of an incident, and behavioural pattern recognition.
• Counter surveillance strategies and how to recognise them.
• Emotions and stress behaviour – implications for incident detection.