Out of its belief in the essentiality of the quality of customer service for any successful business, Vigor Events & ALGAS Events organized a one-day seminar in Kuwait on the 10th of November 2013 for Doug Lipp, formerly the head of training at Disney’s Corporate Headquarters.
Doug Lipp introduced the attendees to the “Magic” of exceptional customer service the way Disney did it for so many years reaching up to be one of the highest ranked organizations for their quality of customer service…..click here to read more about the seminar in Kuwait
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Doug, who is famous for his learn-by-doing approach, will accomplish these objectives by combining a combination of experiential exercises, participant-centered activities and some eye-opening “behind the scenes” stories from his career at Disney and as a consultant to Fortune 500 corporations. This seminar is a great choice for creating a high-energy and memorable start for an exceptional customer service. Doug studies conference curriculum and breakouts, then masterfully incorporates vital learning themes into his speech. Doug’s unique and engaging story-telling presentation style will examine how to build and keep market share through service excellence.
What is the magic of Disney? How can you duplicate it?
Doug’s leadership experience at the Walt Disney University provides the backdrop for fascinating stories, unique insights and invaluable lessons. Learn how certain skills, attitudes and behaviors contribute to exceptional performance to build, win, and keep market share. Legendary service is a delicate balance that attends to both the art and science needs of your employees and customers. Market leaders realize this, yet even the best and the brightest make mistakes. The hallmark of an outstanding organization is the ability to deal with setbacks, then bounce back in even stronger form.
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Doug leverages his 30 years of global business and consulting experience to address what he sees in successful organizations … elements that are vital for thriving. 1) Creative, calculated risk-taking leaders and teams, 2) Outstanding customer service and, 3) Global perspective.
An internationally acclaimed expert on customer service, leadership, change management and global competitiveness, Doug has inspired and challenged hundreds of thousands of audiences in his career as a keynote speaker, business consultant and author. His thought-provoking messages, combined with his high energy and entertaining style is contagious, motivating audiences around the world to maximize both personal and professional success.
Formerly the Head of Training at Disney’s Corporate Headquarters, Doug provided the famous Disney University “Traditions” program and developed leadership courses for Disney executives. Pivotal in Doug’s career with Disney was his experience in the mid-80’s when the corporate culture changed from the arrogant: “We’re the best; why change?” to the progressive: “Don’t rest on your laurels” powerhouse corporation that Disney remains today. Doug found that even strong organizations, like Disney, must embrace change and be willing to innovate.
Doug is the author of numerous articles and seven books on leadership, customer service and international business, including his two most popular: “The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee Base.” With a foreword by renowned business leader Peter Ueberroth, former head of the US Olympic Committee and Ken Blanchard of One Minute Manager fame, “The Changing Face” addresses how businesses can thrive in this era of cultural diversity and global competitiveness. Doug’s other most popular title is “Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service” which focuses on a balanced approach to service, leadership and teamwork.
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“Doug’s delivery was engaging, his examples were relevant, and he resonated with the entire audience. By having Doug speak at the beginning of our event, it got our entire team excited about what’s possible when an organization focuses on providing an outstanding experience to its guests.”
— Macdonald’s Corporation | Chief Operating Officer[/one_half]
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“Doug is a master story teller! He joined our Mercedes-Benz leadership retreat to share some Disney magic surrounding the customer experience. His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged! A great speaker!”
— Mercedes-Benz | Chief Operating Officer[/one_half_last]
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How did Walt Disney create “The Happiest Place on Earth?”
What are the secrets behind the Disney University, Disney’s legendary employee development dynasty, and how does it reinforce organizational values, culture and brand?
Learn how Disney continues to capture the hearts and minds of hundreds of thousands of employees around the world through an unwavering devotion to the core values established by Walt himself.
- Lesson 1: The Secret to Disney’s Success … and Yours!
- Lesson 2: Leading Collaboration and Creativity
- Lesson 3: Branding “Disney Style”
- Lesson 4: Global Strategies in a Local Market
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Millions of leaders have studied the timeless leadership and service secrets taught at the Disney University and these are now available to you.
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[colored_box bgcolor=”#D2EDFA” textcolor=”#000000″]MOBILE: +965 9491-3803 / 6691-1827 TELEPHONE: +965 2246-1445 FAX: +965 2246-1146 EMAIL: [email protected][/colored_box]
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