| An internationally acclaimed expert on customer service, leadership, change management and global competitiveness, Doug has inspired and challenged hundreds of thousands of audiences in his career as a keynote speaker, business consultant and author. His thought-provoking messages, combined with his high energy and entertaining style is contagious, motivating audiences around the world to maximize both personal and professional success. Formerly the Head of Training at Disney’s Corporate Headquarters, Doug provided the famous Disney University “Traditions” program and developed leadership courses for Disney executives. |
Doug customizes all presentations. Needs-assessment time with Doug is included with every project. Doug gives great attention to organizational challenges and/or mission when designing all clients’ programs. Using a variety of activities and approaches, Doug keeps the attendees energized and engaged by including individual and group exercises that encourage participants to return to their job and share these best practices. Customer Service, Communication and Motivation programs may contain any of the following learning modules.
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